Terms & Conditions

• All returns must have a Return Merchandise Authorization Number (RMA).
  This number can be obtained by calling the Customer Service Department at (201) 991-5330.
• L&R only accepts returns on machines and accessories. SOLUTIONS ARE NOT RETURNABLE.
  UltraDose Powders can be returned in a Case Pack only.
• All custom made or private label machines are non-returnable for credit. Warranty repairs only.
• A 25% re-stocking charge is applicable to all returns based on the product being in re-sale condition, and less than 6 months old.
• Machines of voltage other than the standard 117 volts are subject to a 35% re-stocking charge.
• If a product is returned in NON-RESALE condition, one of the following will apply:
   
  • Credit value will be reduced by the cost we will incur to put the product back into a re-salable condition, plus a 25% re-stocking fee will be charged.
  • Credit will not be issued if it determined that the re-working of the product is too expensive.

 

• Customers making the return are responsible for all shipping costs. Shipments must be pre-paid. It is recommended that the return be insured for the value of the product.
• L&R is not responsible for any damage, shortages, etc., involving a return. Claims concerning damages and shortages are to be filed by the customer prior to making the return.
• Machines/Accessories returned for credit should have the RMA number clearly marked on the outside of the carton. Returns should be shipped to the following addresses:
   
  L&R Manufacturing Company
  Foot of John Hay Ave
  Kearny, NJ 07032